All Petunia Outlet sales are final. Due to personal security and the large volume of orders, we cannot make any adjustments, edits or inventory changes to an order once it has been placed in our system. Price adjustments from previous purchases will not be made.
If you created an account upon purchasing, you may review your order and status. Just go to the "My Account" link at the top of any page on the outlet website.
For your safety, we have very high security controls set on our website. Please double check that your address is exactly the same as your billing statement, and re-enter the information if it is not. Our website also currently does not accept international billing information, so it will reject orders from customers trying to use a foreign billing address. We are able to take orders over the phone for international billing as long as the orders are shipped within the United States. If you do have a United States billing address, and our online system is rejecting your order, please call our toll free number 877.773.8864 to place your order. We are available Monday - Friday 9AM to 5PM Pacific Standard Time.